The National Transport and Safety Authority (NTSA) on Friday announced the extension of working hours to clear the backlog of driving licenses and new generation number plates.
In a statement, the authority announced that the changes will take effect from this weekend.
According to the statement, the authority will now be operating for longer hours from Monday to Friday.
“As part of our service improvement strategies, the Authority has adjusted its operating hours. In this regard, all NTSA Banking Halls and Offices will operate, Monday to Friday, from 7.30 a.m. to 6.00 p.m.,” read the statement.
Transport Cabinet Secretary Kipchumba Murkomen at NTSA offices on September 22, 2023.
“Additionally, NTSA offices will remain open to the public on Saturday, 30th September 2023, and Saturday, 7th October 2023 from 8.00 a.m. – to 4.00 p.m. to enable number plate collection.”
The shift from the normal operation hours is to give ample time to vehicle owners to pick up their number plates and driving licenses.
The authority will also be able to process the documents faster, according to the Transport Ministry.
“We humbly request motor vehicle owners who have received SMS notifications on a collection of reflective number plates to visit the centers they identified during the application process,” the authority noted
The changes by NTSA come barely a week after Transport Cabinet Secretary Kipchumba Murkomen made an impromptu visit to the NTSA offices where he conducted an assessment of their operations.
The CS on September 23 directed NTSA to clear the backlog of driving licenses and digital number plates with specific timelines.
He indicated that a number of motorists were still waiting for the number plates yet they had already been processed.
He blamed the delays on negligence, he further cited the case of Maurice – a Mombasa-based motorist who was yet to receive his new plates despite having been informed about the completion of the process.
Transport Cabinet Secretary Kipchumba Murkomen inspecting the issuance of digital number plates at NTSA offices in Nairobi on September 22, 2023.