How Kenyans Can Access County Services on NairobiPay Portal

On January 1, 2024, Nairobi Governor Johnson Sakaja announced the rollout of a Unified Business Permit (UBP), simplifying the process of business owners acquiring a license.

Through the initiative, Nairobi residents can access the business, fire, food, health and advertising licenses on the Nairobi Pay Revenue Service Online portal.

With the new advanced system, the Nairobi County Government projects to grow revenues to Ksh20 billion yearly. takes a look at the step-by-step guide on how one can pay and apply for the permit on the Nairobi Pay portal.

A screenshot of Nairobi’s eservices portal.

Go to and click on either the ‘Create Account’ tab on the bottom left corner of the website if you are a first-time user or click ‘login’ if you are a repeat user.

To apply for an account on NairobiPay, you require an Identification number and mobile phone.

Select either an individual or organization. Also, select whether you’re a citizen or a foreigner, then input the ID Number and click Next.

Enter the Date of Birth, provide a mobile contact, enter a one-time password and enter the verification code sent to your phone. Tick on the box that verifies that the information provided is correct and click register.

Once the account is created, you will receive a confirmation message via SMS.

Proceed to log in with your ID number and password and OTP (One-Time Password) code to verify the account.

Once logged in, the system will prompt you to edit your details.

After changing your password, you will be directed to the dashboard where you can access various county services.

Make a service application and key in details of your business.

Click submit for review. An invoice will be generated for download.

You will be redirected to make the requisite payment and download the receipt.

The permit will then be issued for download.

Nairobi residents can use the portal to access various services including parking for either daily, seasonal, or reserved parking services.

Also, Nairobi residents can access property management services such as tenancy application, tenancy transfer and social services. 

On the other hand, business licensing service offers the UBP as well as betting. In terms of the health services on the portal, one can acquire a food handlers certificate or export certificate among others.

Nairobi Governor Johnson Sakaja holds discussions with the AFD France Deputy Director General Marie-Hélène Loison on October 17, 2023.


Johnson Sakaja

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